Job Text Messages
How you agree to texts
When you call a shop that uses Garage Door Ninja, its virtual receptionist takes your request on the phone and confirms your callback number. Then it asks, word for word:
“Can we text you at this number about this job, like when the technician is on the way? It's usually two texts. Message and data rates may apply. Reply HELP for help or STOP to opt out. Details are at garagedoorninja.app slash texts. Is that okay?”
Only a clear yes is consent. If you say yes, it confirms: “Thanks. You'll get a text when the technician is on the way.” If you say no, or don't answer, it says “Okay, no texts.” and you get no texts. You agree to texts about that one job only.
Callers who speak Spanish hear: “¿Podemos enviarle mensajes de texto a este número sobre este trabajo, por ejemplo cuando el técnico vaya en camino? Normalmente son dos mensajes. Pueden aplicarse tarifas de mensajes y datos. Responda HELP para ayuda o STOP para cancelar. Los detalles están en garagedoorninja.app barra texts. ¿Está bien?”
What we send
Only messages about the job you called about, usually two per job. Messages come from a texting number set up for the shop and start with the shop's name:
- “Demo Garage Doors: Mike is on the way, about 30 minutes. Reply STOP to opt out.”
- “Demo Garage Doors: Mike has arrived. Reply STOP to opt out.”
No marketing. Your number is never sold or shared for marketing.
How to stop
Reply STOP to any text and you will get no more texts. Reply START to receive them again, or HELP for help. Message and data rates may apply.
Technician job alerts
Garage Door Ninja, operated by American Way Business Consulting, sends job alert texts to the technicians of shops that use Garage Door Ninja. These texts go to a shop's own technicians, not to its customers, and come from Garage Door Ninja's job alert number.
What technicians receive
A text when a new job comes in for their shop, with the job type, address and quoted price range. The technician replies 1 to take the job or 2 to pass. If there is no reply, the technician gets a backup phone call about the job. After a reply, a short confirmation follows. Sample messages:
- “Garage Door Ninja job alert for Demo Garage Doors: Broken spring. At 123 Main St, Santa Rosa. Quoted $99 call + $200 to $450. Reply 1 to take it, 2 to pass. Open: https://garagedoorninja.app/members/jobs/demo Reply STOP to stop.”
- “Garage Door Ninja job alerts: texts about new jobs for your shop. Help: support@garagedoorninja.app. Msg & data rates may apply. Reply STOP to stop.”
How consent is collected
Each technician agrees for themselves, on their own phone. Garage Door Ninja runs the opt-in and writes every message; shops cannot send or edit these texts. The shop owner picks Text for a technician in the Garage Door Ninja app and shares a private link with them. The link opens a Garage Door Ninja page that names the shop, shows the technician's mobile number in a field, explains the alerts, frequency, rates, HELP and STOP, and has a checkbox that is unchecked by default. In English it reads, word for word:
“I agree to receive job alert texts from Garage Door Ninja for [shop name] at the mobile number above. Message frequency varies. Msg & data rates may apply. Reply STOP to stop, HELP for help.”
Texts start only after the technician ticks the box and taps Agree. Each opt-in is recorded with the mobile number, the time, the exact wording shown and its version. Consent is not a condition of work: without it, the technician gets the same job alerts by phone call. See the example consent page (a fictional shop; nothing is saved) and the job alerts SMS terms.
Frequency, cost and keywords
Message frequency varies with the shop's jobs. Msg & data rates may apply. Reply STOP to any job alert text to stop them; job alerts then come by phone call. Reply START to receive them again, or HELP for help.
Help: support@garagedoorninja.app. See our privacy policy and terms.
Mobile numbers and opt-in data are not shared with third parties or affiliates for marketing purposes.
Contact
Questions: support@garagedoorninja.app. See also our terms and privacy policy.